If you have a defective product please book it in for repair using the “Book In Repair” button above. Repair booking is required before dropping off or sending your faulty equipment to us.
| STANDARD FEES (incl. GST – per item) | |
|---|---|
| $120 | Standard assessment fee (triage/minor repairs) |
| $180 | Quote Fee (for insurances) |
| $220 | Assessment for Smoke/Hazers, Keyboards, DJ mixers/players/controllers |
| $0 | Warranty repairs |
| URGENT / PRIORITY FEES (incl. GST – per item) | |
|---|---|
| $240 | Urgent assessment fee (triage/minor repairs) |
| $360 | Urgent Quote Fee (for insurances) |
| $440 | Urgent assessment for Smoke/Hazers, Keyboards, DJ mixers/players/controllers |
The current assessment timeframe is within 1 week of the item being received and entered into our system.
* If further time is required for your repair past the allocated assessment timeframe, our repairs queue is 3-5 weeks pending on parts availability.
Assessment fees are to be paid in advance of service commencement. This requirement shall not apply to:
– warranty claims
– approved account holders,
– government agencies,
– schools and churches, or
– any matter expressly covered under manufacturer warranty provisions.
** We don’t repair Home HiFi, Projectors and TVs.
Brands that we repair
If your product brand is not on this list, please email us as we potentially are still able to help.
admin@avteam.com.au
Acme
Acoustic Technology
Adam Audio
Adamson
Aeromic
Akai
AKG Professional
Alesis
Allen & Heath
Alto
Ampeg
Ampetronic
Anolis
Antari
Apart
Apogee
Ashton
Atlona
Audient
Audio Technica
Audix
Australian Monitor
Avalon
Aviom
B52
Behringer
Beyer Dynamic
Beyma
Biamp
Blackmagic Design
Blackstar
Bosch
Bose (ControlSpace Only)
BSS
Camco
Casio
Cerwin Vega
Chauvet
Chiayo
Chroma-Q
Clay Paky
Clearcom
Cloud
Countryman
Crate
Crestron
Crown
D&B
DB Technologies
DBX
Denon DJ and Pro
Digidesign
Digitech
DJTech
DPA
DTS Lighting
Dynacord
Dynalite
DynAudio
EAW
Electro-Harminix
Electrovoice (EV)
Enttec
Epiphone
ETC
Etone
Event Lighting
Event/Opal
Ezicom
Focusrite
Fostex
Furman
Gefen
Genelec
Geni
Gibso
GreenGo
HK Audio
Hosa
Hughes And Kettner
Inkel
Inter-M
JAG
Jamo
Jands
JBL Pro and Commecial
JEM
Konig & Meyer
Korg
Kramer
KRK
Kurzweil
L-Acoustics
Lab Gruppen
LD Systems
Lexicon
Line 6
Listen
Litecraft
LSC
Magnum
Martin
MAudio
MB Quart
Meyer Sound
Midas
Mipro
Motu
Native Instruments
Neumann
Neutrik
Nexo
Nord
Novation
Numark
NUX
Peak
Peavey
Phonic
Pioneer Pro and Car audio
Polk Audio
Powersoft
Precision
Presonus
Proel
Proline
Proshop
Pulse C Audio
QSC
Quested
Radial
Rane
RCF
Redback
Reveal
RF Venue
Riedel
RME
Robe
Rode
Roland
RTS Intercoms
Samson
Selecon
Sennheiser
Showpro
Shure
Sound King
Soundcraft
Soundtracs
SSL (Solid State Logic)
Stanton
Steinberg
Tannoy
Tapco
Tascam Professional
TC Electronics
TDK
Tektronix
Telex
TL Audio
TOA
Tourpro
Turbosound
Unique
Universal Audio
Varilite
Vestax
Vox
Warm Audio
Yamaha Professional and Commercial
Zoom
Brands we repair (MANUFACTURE WARRANTY)
We repair the following brands under warranty. If your product is not on this list please don’t book it in for warranty repairs, and contact the store you purchased it from.
** Warranty brands are constantly updated, so please regularly check this list**
Adam Audio
Allen & Heath (A&H)
Ampeg
Anolis
Apart
ATC
Audio Technica
Australian Monitor
Bosch
Chauvet
Chiayo
Chroma-Q
DPA
Dynacord
Electrovoice (EV)
ETC
Focusrite
Furman
Jands
KRK
Line 6
Martin Audio
NUX
Peavey
Pioneer
Presonus
QSC
Robe
Roland
Stanton
Steinberg
Telex
Vega
Vox
Yamaha
–
We also repair the following brands under warranty however please contact the store you purchased it from as they needs to apply for a repair authorization number prior of bringing in the faulty unit to our workshop.
Adam Audio
AKG Professional
Blackstar
Crown
DBX
Korg
Lexicon
Terms and Conditions
Initial Assessment and Quote Fees
The initial assessment fee is applicable to all repairs in order to assess the faults and perform necessary tests so that a rough repair estimate can be given if possible (unless the unit is covered under warranty). This fee is payable upfront and the equipment will not be assessed until payment is made. If an accurate appraisal is required (for insurance purposes), the quote fee of is applicable which is also payable upfront.
AV Team Warranty and Warranty Repairs
There is a standard 90 days warranty on only the work that we do.
For warranty repairs, please be advised that there is an assessment fee that will be charged to the client if the equipment is not within the warranty terms and conditions due to:
- Warranty periods
- Misuse of the appliance
- No fault found
- If the product distributor deems the fault of the equipment not covered under warranty
Collection of goods
If goods are not collected, adequate contact or response is made within 90 days of notice, the client authorises AV Team to dispose of or sell the appliances to recuperate the repair costs. Further, the client releases AV Team from any liability arising out of or connected with the disposal whether by negligence or otherwise.
Store Data and Repair Information
During the process of repair, some or all your stored data may be lost. Please ensure that you have saved this data elsewhere prior to bringing the equipment to AV Team.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. If this is the case a representative from AV Team will call the client for approval. Refurbished parts may also be used to repair the goods.
Freight
In some cases, AV Team may arrange for the return of customer equipment on the customer’s behalf, at the customer’s or AV Team’s expense, with a carrier selected by AV Team.
AV Team will return any such equipment using packaging materials supplied by the customer and accepts no responsibility for the suitability of those materials. Any additional packaging supplied by AV Team will be at the cost of the customer. AV Team accepts no responsibility for any loss or damage suffered by the customers, however caused, including but not limited to the negligence of AV Team, its employees or agents or carrier engaged on behalf of the customer, in relation to the return of the products to the customer. AV Team recommends that the customer arrange for its own insurance for the return of equipment.
Privacy Policy
Common personal data collected from our clients: names, phone numbers, email address and physical/billing address. For warranty purposes we collect the proof of purchase for the faulty equipment.
AV Team collects, stores and discloses your personal information where it is reasonably necessary for the following purposes:
- Accounting, billing and other administrative purposes.
- Your company/business staff in the form of emails, phone calls or in person.
- Any other legal requirements
- Australian distributors for warranty approvals, repairs and administrative purposes. Please check with the warranty distributors privacy policy before you agree to our policy as we are not liable for their actions.
Storage of data is located on manager.io cloud accounting software, and all proof-of-purchase/invoices including scans/photos are located on AV Team’s Microsoft OneDrive.
See link for Yamaha Australia Privacy Policy (for warranty repairs) https://au.yamaha.com/en/privacy_policy/index.html
For other brands please contact them directly for their policies when booking in the repair.
Our terms on privacy policy
- We haven informed you of our data collection and storage.
- We will not give out your personal information only for the purposes stated above and only when necessary.
- We have insured that your data is safely stored but we will not be liable for any stolen data or cyber-attacks.
If you do not agree with this policy, please do not disclose your personal information to us and/or contact us immediately.